eLearning Support Level 1 (Student Position)
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Job no: 496609
Work type: Student Employment - General
Location: Big Rapids, MI 49307
Categories: Student Employment - General
| Position Title: |
eLearning Support Level 1 (Student Position) |
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| Location: |
Big Rapids, MI |
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| Department: |
ELearning
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| Advertised Salary: |
$10.33- $12.00 |
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| Summary of Position: |
Provide phone, chat, and email technical support to Canvas users, including faculty and students. Assist eLearning staff with special projects. |
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| Position Requirements: |
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| Essential Duties/Responsibilities: |
• Greet people entering the eLearning suite.
• Assist visitors in locating offices.
• Provide technical support for Canvas and Zoom users.
• Guide users on common tasks in Canvas and Zoom.
• Answer calls and resolve technical issues.
• Direct calls to the appropriate staff or departments.
• Respond to emails in the eLearning account.
• Create and update technical support documentation.
• Use Microsoft 365 tools and learn new technologies quickly.
• Provide training support to eLearning staff.
• Handle special projects as needed.
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| Number of Positions Available: |
4 |
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| Documents Needed to Apply: |
Resume/Class Schedule |
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| Special Instructions to Applicants: |
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| EEO Statement: |
Ferris State University, an Affirmative Action/Equal Opportunity employer, is committed to enhancing equity, inclusion, and diversity within its community. Ferris offers employment opportunities to qualified candidates seeking careers in a student-focused environment that values opportunity, collaboration, diversity and educational excellence. Learn more about the Ferris Mission and community at ferris.edu. The University actively seeks applications from women, minorities, individuals with disabilities, veterans, and other underrepresented groups. For more information on the University’s Policy on Non-Discrimination, visit: Ferris Non-Discrimination Statement. |
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Advertised: Eastern Daylight Time
Applications close: Eastern Daylight Time
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